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Where are your products made?
Our quality products are sourced from all over the world including:
- Australia
- USA
- New Zealand
- India
- United Kingdom
- Italy
- Germany
- China
- Austria
- Turkey
- Switzerland
Drillcut has committed to a target of 40% Australian-made products.
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Do you hold all of your products in stock?
Yes, we hold most of our products in stock. The items we don’t hold in stock are either manufactured to order, or in stock at our local supplier.
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Do your products come with a warranty?
All of our products are subject to the applicable manufacturer’s warranty.
If products are deemed faulty following inspection and confirmation by either Drillcut, the manufacturer, or the manufacturer’s agent, Drillcut will at its sole discretion either repair or replace the product/s free of charge or provide a full refund.
Proof of purchase is required for all warranty claims
Drillcut accepts no liability whatsoever for damage, injury or loss caused by circumstances beyond our control, including, but not limited to, misuse, negligence, excessive use, alteration, modification, defective installation, repair or installation by non-licensed persons of the product/s.
Our warranties are conditional on the product’s being installed by a tradesperson licenced to carry out the work.
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Do you custom manufacture products?
Absolutely! At Drillcut, we’re all about saving you time on site. Talk to us about how we can save you time on site. Talk to us about how we can give you more time to do your real work!
We can help you with custom solutions to suit your project requirements
- Cut to length rod, strut, angle and modular framing
- Custom pipe & duct supports
- Pump stations
- Polystyrene blocks
- Hydrant assemblies
- Cut-down fire collars & puddle flanges
- prefabricated bathroom hobs
- Pre-assembly of pipe supports, duct supports, & modular framing
- Pre-lagged & branched pipe
- Meter manifolds
- Meter & backflow assemblies
- Seismic & anti-vibration solutions
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Can you specially order in a product that’s not on your website or catalogue?
Yes, most certainly. We have access to a large array of suppliers and manufacturers, so we are likely to be able to source what you need.
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Are you able to help with product technical support?
Yes, sure. We are more than happy to support you with any questions with a site visit or over the phone, video call or email.
Contact us at:
Phone: 1800 374 552
Email: techsupport@drillcut.com.au
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I have an issue with a product, who do I contact?
We are always ready to help if you have an issue with a product on site.
Give us a call on 1800 374 552, email sales@drillcut.com.au, or contact your account manager.
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I need to return some products for credit. How do I do it?
We will happily take stocked products back that you don’t need, and give you a credit.
Call our customer service team on 1800 374 552 to get an RMA number and arrange a pick-up if needed.
Please Note
- Special orders and custom-made products can not be returned for credit.
- Products returned must be in a resaleable condition
- All products returned must have an RMA number attached
- A restocking fee of 15% applies to change-of-mind and over-order returns.
